Heads Up! Crucial Rules for All 1Win Kenya Players: My Take 📜

Hey everyone, we would like to quickly walk you through some super important things you need to know about using the 1Win Kenya platform. This is essentially our binding agreement, and understanding it is key to avoiding issues down the line.

🔞 Age & Verification – No Exceptions Allowed

First and foremost: you must be 18 or older to play. If a minor tries to sneak past this rule and gets caught, the account will be immediately and permanently shut down. All funds and winnings? Gone.

To keep everything legal and fight financial crime, we all have to go through what they call Customer Due Diligence (CDD):

• Keep Your Data Real: You have to provide information that is current, accurate, and verifiable. This includes your valid Kenyan National ID/Passport and proof that your mobile money account is registered in your name.
• Source of Funds: You confirm that the money you deposit is from legal sources and not the result of any criminal activity.

🔐 Account Security is Your Job

You are fully responsible for everything that happens on your account.

• Protect Your Credentials: Your unique username, password, and any PINs are yours alone. Keep them safe.
• Report Breaches Immediately: If you suspect your account has been compromised, tell Customer Support right away. The Company won't cover losses if they're due to you being careless with your login details.

💰 Finances & That Mandatory 20% Tax (WHT)

We mainly use registered mobile money services (like M-Pesa, Airtel Money) in Kenyan Shillings (KES).

• The Golden Rule of Ownership: Deposits must come from a funding source (e.g., mobile money number) that is registered in the exact same legal name as your 1Win account. This is a critical anti-fraud measure.
• Withdrawal Default: Payouts usually go automatically to the most recent, verified mobile money number or bank account on file.

🔥 The Mandatory Tax: This is non-negotiable. As per the current Kenyan Finance Act, all gross winnings are subject to a compulsory 20% Withholding Tax (WHT).

• Who Deducts It? 1Win is legally obliged to calculate and deduct this 20% tax at the moment of payout.
• Where Does It Go? The deducted amount is sent directly by 1Win to the Kenya Revenue Authority (KRA). You receive the net amount after this legal deduction.

📉 Betting Integrity and Voided Bets

The platform reserves the right to void (return your stake at odds of 1.0) a bet under specific integrity conditions:

• Obvious Pricing Error (Manifest Error): If there was a clear mistake in the odds or line due to a technical glitch or human error.
• Post-Start Wagers: Any pre-match bet placed after the event has officially started (unless it was a Live Bet market).
• Syndicated Betting: If a group of users is suspected of collaborating to exploit rules or manipulate a bet.

If an event is postponed or suspended, the bet remains valid only if the event is completed within 48 hours of the original start time. If not, the stake is refunded.

🛡️ Account Management & Dispute Resolution

We have Responsible Gaming tools—you can request a formal Self-Exclusion or actively set deposit and staking limits.

If you have a dispute about a bet settlement or payout:

1. Formal Complaint: You must submit a formal written complaint with the specific bet ID and full grievance details to Customer Support within seven (7) calendar days of the event.
2. Internal Review: They aim to give a ruling within 14 working days. Their audited records are final in all bet settlements.
3. Escalation: If unresolved, you can escalate the matter to the Betting Control and Licensing Board (BCLB). The agreement is governed solely by the laws of the Republic of Kenya.

The key takeaways are: The 20% WHT is a legal requirement, and your account security is completely your responsibility!

FAQ